Terms & Conditions

Welcome to the Chic Wham website.

Chic Wham provides premium beauty services and products subject to the following terms and conditions.

This website is owned and managed by Chic Wham Limited, registered in England and Wales under registration number 15634129. Trading address is 5B Stafford Street, Mayfair, London W1S 4RR.

Chic Wham Limited takes your privacy seriously.

We only collect certain information to provide you with our services and retail products and at any time, you may request a copy of the information we have recorded about you. You may also request that we remove all identifiable information with respect to yourself. As a matter of course, we will usually delete your identifiable information if you have not undertaken business with us after 5 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

We request the minimum level of personal identity information to run our business effectively. The data that you provide us with, for example, your name and contact information. We store notes with respect to the services we undertake to ensure that we maintain and exceed our customers’ expectations. For example, your preferred nail or brow colour formula, how you like your brows and who your favourite nail or brow experts are.

To enjoy our services, we consider that you have provided consent for us to store personal identifying information and information about services booked and or received from us. Depending on the services we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. Appointment confirmation and reminders. We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider that you have given consent to undertake this activity but, if you wish, you may opt-out at any time.

After visiting us we may send you an email or SMS asking you to review our services and provide us with valuable feedback. We consider that you have agreed participation in this service and consent to undertake this activity but, if you wish, you may opt out at any time.

From time to time, we may contact you via email and SMS marketing campaigns that are automated and used base on the services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, when we miss you and other special times like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time clinking unsubscribe.

We use numerous software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside of our business premise. For a list of software providers and data storage locations please visit Mailchimp.

You may contact us at info@chicwham.com to:

• Request information about our Privacy Policy .
• Request information we have stored about you.
• Request we removal of identifying information about you.

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro, American Express, Stripe, and PayPal. Payment will be debited from your card at the point of your order. You confirm that the credit or debit card that you use is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Orders will be processed as soon as they are received. Our fulfilment centre dispatch orders Monday – Friday only, excluding Bank Holidays. Orders are usually dispatched within 1 – 2 business days although it may take longer in rare circumstances.

Orders received on Saturday or Sunday day will be dispatched the next working day.

"Free Shipping on UK orders over £30 does not apply to sale items"

Last updated: 26/10/2024